All our customers are very important to us, so Bconnectadda has created the following refund policy to let you know how we handle returns for products ordered and purchased from our website https://www.connectadda.com. If you have any questions about this refund policy or any refund and return requests, please contact us at info@connectadda.com.
Some items can be returned within 1 day of delivery and are eligible You have the right to return the goods without giving a reason, if they have not been used, damaged or the appearance has not changed significantly, i.e. only such changes have been made to the appearance of the product or its packaging as are necessary to become familiar with the goods. received the goods.
Legal entities (e.g. companies, contractors) are not allowed to cancel the distance contract within 7 days without reason.
See Exceptions below for more information on which products cannot be refunded. This returns policy does not limit your statutory cancellation rights or any rights you may have in relation to faulty, damaged or defective products.
STANDARD RETURNS
All products you wish to return must be in their original packaging and unopened resale-able If the returned product does not meet these conditions, we will not be able to issue a refund. If the product does not meet the exception, you must submit a return request within 1 day of delivery.
To start the return and refund process, please contact our support. The support team will guide you through the process and help you. you.
When returning an item, you are responsible for paying the return shipping costs. You must exercise your right of return responsibly and return the product in its original packaging, in clean packaging and return all complete parts of the product. You are responsible for the set of returned products. If the item is not perfect, we will not be able to accept the returned item and issue a refund.
Once the item is received and inspected by our staff, the refund will be authorised just as the payment was. done Depending on your financial institution, it may take up to 14 days for refunds to be credited to your original payment method. In all cases, we reserve the right to withhold a refund until the item has been received and inspected.
If you do not meet the deadlines in our return policy, we will not be able to offer a refund.
RETURN EXCEPTIONS
Your online purchases of premium product returns are not eligible:
Items that are customised for your buyer (ie NFC card cannot be returned). Discounted items cannot be returned.
DEFECTIVE GOODS
In some cases such as defective, damaged or incorrect products, you may be required to provide evidence of the problem (such as a photo or video) or return the product to receive a refund.
In case You are required to return the goods back to us, You will be responsible for paying the return shipping costs.
The product must be returned in its original packaging (with the manual and/or warranty card if it was delivered with the product).